Maintenance and support
Website maintenance
Content changes, updates, backups and someone who answers when something stops working. Including sites we did not build.
A website is not furniture you set up once and forget. A certificate expires, the server’s PHP version changes, a plugin stops working after an update, a contact form quietly stops sending email. None of these announce themselves. They surface when somebody calls to say your site will not open, or that they never got a reply.
The most expensive failure is the one that lasts three weeks because nobody noticed it.
What maintenance covers
- Content changes: copy, prices, photos, new subpages
- System and plugin updates, with a check that everything still works afterwards
- Backups, and restoring the site if something goes wrong
- Monitoring uptime, certificates and the domain, with renewals done on time
- Verifying that the contact form actually arrives, the failure that goes unnoticed longest
- Small fixes and adjustments through the year, without a separate quote for every detail
For sites we did not build
We take over sites built by others. First we review what state they are in: what they are built on, whether the system is current, whether backups exist, whether there are known security holes. From that review you get a list of what needs fixing now and what can wait, and you decide.
Why old systems break on their own
A site on WordPress or a similar system leans on a dozen plugins maintained by different authors. When one of them stops being updated and the server raises its PHP version, that plugin breaks and can take the whole site with it. The same goes for themes bought five years ago. Regular updating is not bureaucracy but the only way to catch that kind of break while it is still small.
When maintenance is not needed
If a site is static, built without a CMS and its content does not change, there is nothing to update regularly and a monthly plan is wasted money. An as-needed arrangement is enough then: you get in touch when a change is needed and only that work is billed. We will tell you which group your site falls into.
FAQ
Frequently asked questions
Yes. We start with a review: what the site is built on, whether it is up to date, whether backups exist. After that we know what needs doing now and what can wait, and only then do we agree on scope.
Small changes such as a price or opening hours usually happen the same or next working day. Larger work is scheduled. If the site is down or the form is broken, that takes priority over everything else.
Domain and hosting are paid directly to the provider and registered in your name, so the site stays your property. We track the renewal dates and get in touch before they expire, because an expired domain is the silliest way for a site to disappear.
You can, with no long-term lock-in. The site, domain and hosting are yours, so leaving simply means somebody else makes the changes. We hand over access and documentation without dragging it out.